
Is
Dialog Telekom in a panic or have the hired the wrong people for the wrong positions? What mess they seem to be making. The re-branding is a real sham and that bloody website is utter cock. Who on earth makes such a huge transformation almost overnight? You honestly expect your customers to adapt to your new flow so soon? Doesn't the person in charge know that it's gonna take while for customers to get used to the new site? And who on earth was the architect? Try finding something specific like the price of a phone or tariffs. The whole site is a mess.
Then there's the aspect of customer services, which is absolutely horrible. They've changed their policy on barring phone lines for not paying the bill. Apparently, if you don't pay your bill consistently, as soon as it is over Rs. 500 they're gonna disconnect your line. This maybe true because my mom's phone was disconnected when her outstanding was Rs. 900 on package with a credit limit of Rs. 15K. She didn't bother paying because the outstanding amount was only 900. Anyway, the bill was paid and it took over 48hrs for the line to be re-connected. When customer services was contacted regarding the line not being connected, 24hrs after having paid the bill, the conversation went a little something like this:
Me: The phone number is 777 xxx xxx
CS: Thanks. Ok sir there is an outstanding of Rs. 970.
Me: Yes. But the credit limit is like 15K
CS: Yes, sir but this outstanding has not been paid.
Me: Yes. That's why it's
outstanding. And it's 900 on a 15K account, why do I wanna pay now?
CS: That's the new policy sir.
Me: What's the new policy?
CS: You have to pay the bill. [really? wasn't that the policy all along?]
Me: [sigh] ok fine. Now why isn't it connected yet?
CS: Take about 2 hours for the line to be connected sir.
Me: Really, 2 hours ah? So how come this line is not connected yet?
CS: Once you pay the bill, if the line is disconnected, you have to wait for 2 hours.
Me: So what does your system say? Have I paid or not?
CS: I'm checking that now. [pause] yes sir you have paid.
Me: Does it say when I paid?
CS: Sir, now since you have paid it'll take 2 hours to connect.
Me: [Losing my cool]. Listen buddy, I paid yesterday. Doesn't your system indicate that? So it's a lot more than 2 hours. So please shut up about the 2 hours. I don't care about your 2 hours, can you just connect the line.
CS: oh sorry sir, in that case I will put a note on the system for the line to be connected immediately.
Me: Why do you have to put a note ... [giveup] never mind. bye.
CS: Thank you for calling dialog.... [beeep] [fuck!]
This is the shit. I mean who are these people? Aren't these calls monitored? Then I noticed on their website a listing for
Dialog BPO. Are you kidding me? Who in their right mind would entrust their customer services to these jokers? I mean would you pay to have your hard earned customers call monkey's like this to solve their problems. Really? I know what you're thinking, you are thinking this was just one fool who fucked up the reputation of the whole company. I say NO this is not the first time for me and it's happened to a lot of people. And I doubt it was this same 2-hours-joker who answered the phone all those times. I also have this other issue, about someone fraudulently purchasing a connection under my name. Which sucks balls and the lady who's handling my complaint is retarded. I will write about that soon. That takes the cake. It's hilarious.